At Antennas Direct, we value not only our customers, but the experience our HDTV antennas provide. This is why our antennas come with a lifetime warranty. If you’ve purchased an antenna from us in the past and it is destroyed in a typhoon, fire or a squabble with an ex-lover, we will be happy to replace your antenna for free—no questions asked.
Apparently, the folks over at DirecTV do not echo our sentiments…
Last week, Jeremy Beach, along with 370 other homeowners, lost his home to a massive wildfire in Black Forest, Colorado. Once Beach realized his home was damaged beyond repair, he contacted each one of his utility providers to cancel service. His providers were extremely understanding and accommodating to his unfortunate situation. Well, except for DirecTV.
Upon speaking to a customer service representative from DirecTV, Beach was informed he would have to pay $400 for the damaged equipment. While we enjoy poking fun at the pay-TV giants, we were thoroughly appalled at their decision to treat their customer this way. It goes against everything we stand for as a business and as human beings.
In an effort to save face, the higher-ups at DirecTV released a statement that retracted the service representatives’ admission. However, with their history of similar customer service snafus, we find it very difficult to see the sincerity in their scripted spin.
On behalf of the entire Antennas Direct team, we would like to send a message Jeremy’s way:
Our hearts go out to you and your family during this time of strife, Mr. Beach. We would like to supply you with one of our HDTV antennas.
Please feel free to call us at: 1-877-825-5572.
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