The state of Washington is suing Comcast for over $100 million, claiming that they deceived customers with a number of customer service guarantees. The state is alleging that the cable giant deceived the good people of Washington into paying more than $73 million over the span of five years for a ‘near worthless “protection plan’” without disclosing areas that were not covered.
But don’t worry, folks, because State Attorney General Bob Ferguson is standing up for you. “This case is a classic example of a big corporation deceiving its customers for financial gain,” Ferguson says in a statement. “I won’t allow Comcast to continue to put profits above customers — and the law.”
Ferguson’s office is accusing Comcast of 1.8 MILLION violations of Washington’s Consumer Protection Act. Comcast denies the accusations, saying, “We stand behind our products and services and will vigorously defend ourselves. “
The state of Washington is alleging that Comcast surprised customers with charges for service calls that they weren’t supposed to be charged for. The state is also saying that Comcast has hurt the credit score of over 6,000 people through improper credit checks. The cable giant has been dragging its feet to correct the issues, so the Attorney General’s office is taking legal action.
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photo credit: Seattle, Washington via photopin (license)